IRCTC website, mobile app down for hours due to 'technical reasons'; restored

July 26, 2023 01:06

Passengers across the country were inconvenienced when the Indian Railway Catering and Tourism Corporation's website and mobile application crashed Tuesday morning, leaving officials scrambling to fix the glitch.

Officials said the glitch was due to "technical reasons" which were later resolved, but not before it caused chaos among passengers, many of whom complained that while money was deducted from their accounts, the tickets were not booked.

Adding to the woes of the passengers, the unreserved ticketing system used for purchasing tickets through Automatic Ticket Vending Machines also developed an undisclosed problem.

Several people faced problems in booking tickets since morning.

Some of them said they also faced issues while booking tickets through the IRCTC's ticketing partners.

"Due to technical reasons, the ticketing service is not available on IRCTC site and app. Technical team of CRIS (Centre for Railway Information Systems) is resolving the issue," the Indian Railway Catering and Tourism Corporation tweeted.

It also advised passengers to book their tickets on platforms like Amazon, MakeMyTrip, among others.

According to officials, the IRCTC website had a technical issue from 2.56 am to 1.28 pm.

The website is working normally from 1.28 pm, they said.

Some passengers claimed when they tried to book tickets through the IRCTC website and mobile application, the money got deducted from their accounts, but their tickets were not booked. -- PTI

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