Available to answer any question: WhatsApp

January 20, 2021 14:15

A day after India asked it to withdraw changes to its privacy policy, WhatsApp on Wednesday said the proposed change does not expand its ability to share user data with Facebook and that it is open to answering questions on the issue.

The Indian government on Tuesday posed 14 questions to WhatsApp on its "invasive" changes in Terms of Service and Privacy Policy.

"We wish to reinforce that this update does not expand our ability to share data with Facebook. Our aim is to provide transparency and new options available to engage with businesses so they can serve their customers and grow," a WhatsApp spokesperson said.

The spokesperson added that WhatsApp will always protect personal messages with end-to-end encryption, so that neither WhatsApp nor Facebook can see them.

"We are working to address misinformation and remain available to answer any questions," the spokesperson further stated.

In a strongly worded letter to WhatsApp CEO Will Cathcart, the Ministry of Electronics and Information Technology has said the proposed changes to the WhatsApp Terms of Service and Privacy Policy, without giving users an option to opt-out, "raise grave concerns regarding the implications for the choice and autonomy of Indian citizens".

The letter noted that with over 400 million users in India, the changes will have a disproportionate impact on the country's citizens, it said.

It has also asked WhatsApp to provide details of the services provided by it in India, categories of data collected and permissions and consents sought. It has also asked WhatsApp to withdraw the proposed changes and reconsider its approach to information privacy, freedom of choice and data security.

WhatsApp had earlier this month begun asking its 2 billion users worldwide to accept an update of its privacy policy if they want to keep using the popular messaging app. The new terms caused an outcry among technology experts, privacy advocates and users and triggered a wave of defections to rival services such as Signal and Telegram. -- PTI

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