Harassed by rogue airlines? Parliament committee is looking into it

January 05, 2018 11:54

The Parliamentary Standing Committee for Transport laid on the table of the Rajya Sabha yesterday, a report on the issues related to improving consumer satisfaction of airlines.

The Committee deliberated on the issue of exorbitant airfares charged during the festival seasons, holiday seasons, natural disasters and political/social unrest. The Committee also noted there were many incidents of manhandling, discourteous and rude behavior by airlines staff.

While narrating some of the incidents of misbehavior in airlines, especially in Indigo, majority of the committee members opined that the attitude of airlines staff is very condescending, often uncooperative and on many occasions, downright rude.

The committee noticed reports that some private airlines ensured long queues at the check-in counters to delay the process of check-in so that passengers miss their scheduled flights. This compels them to buy tickets at exorbitant prices to travel in the next available flight.

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