Samsung offers alternative phones to Note 7 to appease India customers

October 15, 2016 00:51

Samsung on Friday offered alternative phones to its India customers who had pre-ordered its flagship Galaxy Note 7 devices, in a bid to appease loyal clients in one of its largest smartphone markets.

The world's largest phone maker has been hit by an avalanche of negative publicity, after being forced to recall millions of the fire-prone Note 7 devices and later scrap the high-end phone altogether.

India is one of the world's largest and fastest growing smartphone markets and a critical one for Samsung as it is the No. 1 player in the nation with a roughly 25 percent market share.

The device that had been set to go on sale in India in early September ended up not getting to any Indian customers after it failed to resolve overheating problems which caused some of the phones to ignite.

The company initially apologized to customers for the delay in the Note 7, and in a release late on Friday it said for those who had pre-booked devices, in lieu of the Note 7 it would offer customers either its Galaxy S7, or S7 Edge devices.

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