HC rejects telecos plea against TRAI order on call drop penalty

February 29, 2016 11:06

The Delhi high court has dismissed cellular operators' plea challenging TRAI's tariff order making it mandatory for telecom companies to compensate subscribers for call drops.

A bench of Chief Justice G Rohini and Justice Jayant Nath passed the judgement on a bunch of petitions filed by the Cellular Operators Association of India, the association of Unified Telecom Service Providers of India and 21 telecom operators, including Vodafone, Bharti Airtel and Reliance.

TRAI had earlier told the high court that consumers have a right to get compensated for call drops and this was different from the quality of service guidelines that cellular service providers have to follow under the licence conditions.

However, the telecom companies had argued that even if the consumers were facing a problem, a regulation without statutory backing cannot be created.

The telecom firms had claimed that everyone was prejudiced against them, while referring to some of the pleas filed by consumer groups in support of the TRAI's October 16 regulation last year which mandates cellular operators to pay consumers one rupee per call drop experienced on their networks, subject to a cap of Rs 3 a day.

The operators have sought quashing of the regulation.

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