SC approves DGCA's recommendations on refund of airfare through credit shells

October 01, 2020 13:49

In a major relief to passengers, whose flights got cancelled due to the COVID-19 lockdown, the Supreme Court on Thursday accepted the recommendations of the Director General of Civil Aviation (DGCA) to refund ticket fares and also approved a credit shell scheme which will be valid till March 31.

A bench of the apex court, headed by Justice Ashok Bhushan, clarified that if tickets were purchased through agents, then the refund will also be done to the agents.

"Wherever vouchers are issued through agents, they have to be utilised only through agents...," the bench said.

The apex court also asked the Ministry of Civil Aviation to issue compliance notification in the matter.

If a passenger booked a ticket during the lockdown period (from March 25 to May 24) for travel during lockdown period and the airline has received payment for booking of air ticket for travel during the same period, for both domestic and international air travel and refund is sought by the passenger against that booking being cancelled, the airline shall refund the full amount collected without any cancellation charges. The refund shall be made within a period of three weeks from the date of cancellation, the order said. -- ANI

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