No bouquets, only 'minimal staff' to receive me: Air India chief's missive

August 09, 2016 17:50

Air India, the country's national carrier, is largely innocent of customer service - unless it's a politician who's traveling, in which case, the VIP is often spotted being escorted by an eager retinue of staff.

Stop that, the airline's chief has said. In a letter sent to nearly 20,000 staffers yesterday, Ashwani Lohani has said "Emphasis in the organisation should be on work and work alone."

Lohani has also warned "no bouquets" should be presented to him when he visits Air India offices and only "minimal officials should receive or see me off at airports."

Lohani, who took over Air India in October last year, says "petty courtesies" need to be eliminated from the work culture of a state-run behemoth that has doggedly resisted multiple attempts at a turnaround.

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