Why 25 Air India passengers missed their flight

April 04, 2014 01:52

Some clerical goof-ups at the ticketing level and by the ground staff of the national carrier Air India have left 25 Delhi-bound passengers, including two women and a child, stranded at the city airport on Thursday night.

The harried passengers were to take the 2130 AI 101 (Mumbai-Delhi-New York) flight to Delhi, but could not make it on time as their tickets mentioned the departure terminal as T1, the old terminal, and not the new T2.

"Some of our tickets mention departure from T1 and so we have reached the old terminal first. On reaching there we were told that we should reach T2. We hurried to T2 and managed to reach before 2045, but the AI refused to issue us boarding pass saying the counter was shut at 2030, as per their normal procedures," a passenger named Rajiv said.

He further said that their tickets clearly say boarding counters close 45 minutes before departure.

He also said the AI refused their pleas for refund blaming them for their late arrival.

When contacted an AI spokesperson confirmed the incident and said the passengers have been informed that they would be flown to Delhi on Friday morning.

« Back to LIVE

TOP STORIES

Jolt to MVA as Cong leader quits campaigning over no Muslim LS candidate

In a letter to Kharge, Khan said he will not campaign for party candidates for the remaining phases of the Lok Sabha polls and is also resigning from the state Congress campaign committee.

NIA chargesheets 14th accused in 2022 Coimbatore car bomb case

Naseer and his associates had conspired to wage war against the government of India and also to kill Indians in order to destabilise the country and create communal disharmony, it said.

India's Biggest Bow Arch String Girder

Glimpses of India's biggest Bowstring/Bow Arch Sting Girder installed by the Hindustan Construction Company on the Bandra-Worli Sea Link at 3.25 am, Friday, April 26, 2024.

IPL PIX: Punjab Kings beat KKR in record chase

IMAGES from the Indian Premier League match played between Kolkata Knight Riders and Punjab Kings in Kolkata on Friday.

'Stats are going out of the window'

'Very pleasing. Most importantly the win, cricket has turned to baseball isn't it? We're delighted with the two points.'