SpiceJet to pay Rs 22,000 to handicapped man

November 04, 2012 11:44

SpiceJet has been directed by a consumer forum in New Delhi to pay a compensation of Rs 22,000 to a visually-challenged man for over a four-hour delay of his flight from Kathmandu to Delhi.

The South West District Consumer Disputes Redressal Forum said the Chennai-based low-cost airline had given no evidence to support its contention that the delay was due to heavy air traffic and held SpiceJet guilty of being negligent and deficient in service to Delhi resident Jaikishan Aggarwal.

"In the instant case, the opposite party (SpiceJet) took the defence that the flight was delayed due to heavy air traffic. Since no evidence has been given in support of the defence, we hold it guilty of negligence and deficiency in service," said the forum presided by Narendra Kumar.

The bench ordered the airlines to pay Aggarwal Rs 20,000 as compensation and Rs 2,000 as litigation cost.

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