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A bank is bound to inform the consumer well in advance before blocking his credit card, a district consumer forum has held while directing the ICICI bank to pay a compensation of Rs 50,000 to its client for not doing so and putting him in an embarrassing situation.

A District Consumer Disputes Redressal Forum bench held ICICI bank guilty of deficiency in service and also criticised the private bank for misbehaviour of its staff with the consumer.